Shop FAQ

Account

How old do I need to be to purchase SoulCybin products?

You must be 19 years of age or older to purchase from SoulCybin. You are required to provide government issued photo identification to verify your age.

How do I reset my password?

To reset your password, go to the account/login page. On the login form, click the link that says “Lost your password?” OR, click here to reset your password.

How can I refer a friend?

Anyone over the age of 19 is welcome, but if you send your friend a coupon, they get 20% off their first purchase – plus you get $10 in points!

Products

I can’t find the product I am looking for on the website.

If you are looking for a product that you cannot see listed, please contact us.

Have a recommendation? We’re always working on new products. We love to hear what you think.

Ordering

When will my order be processed?

Orders are typically processed within 3 business days of receiving payment but may take up to 5 business days. We kindly ask for your patience as we’re in the process of expanding our shipping team.

Does SoulCybin accept returns?

All orders from SoulCybin are final sale. If you have an issue or concern with your order, please contact us.

How do I pay for my order?

Please see your banking provider for details on how to use Interact E-Transfer with your account.

  1. All payments are to be sent by interact e-transfer to soulcybin@gmail.com
  2. Include your order number in the comments section of your interact e-transfer.
  3. Set the interact e-transfer password as the password assigned in your order confirmation email.

Your order will not be shipped we have reviewed and deposited your payment.

Does SoulCybin offer discounts?

SoulCybin offers points for each purchase with completed payment, equivalent to 3% back.

To earn: Each dollar spent earns you 3 points.

To redeem: Every 100 points redeemed discounts $1 off your order total (not including tax and shipping).

We also have a friend referral program, please click here to find out more!

https://mindlifesuccess.com/refer-a-friend/

Payment

What methods of payment does SoulCybin accept?

Payments are accepted through Interact E-Transfer, Cryptocurrency and creditcard.

Shipping

Where does SoulCybin ship to?

SoulCybin ships only within the continental United States.

What is the cost of shipping?

Regular shipping is $10. Expedited shipping within the continental United States is $15.

How long will it take for my order to arrive?

Depending on your chosen shipping method, your order will usually arrive within 2 to 4 business days.

Can I track my order?

Yes. All packages are shipped with a tracking number. You can find your tracking number in the order details on your account page.

Points

How does the SoulCybin points program work?

SoulCybin offers points for each purchase with completed payment, equivalent to 3% back.

To earn: Each dollar spent earns you 3 points.

To redeem: Every 100 points redeemed discounts $1 off your order total (not including tax and shipping).

How can I earn points?

Method #1 – Purchase products. Each dollar you spend earns you 3 points.

Method #2 – Review a product (you must have purchased a product to review it). You earn 500 points for each product review ($5 discount).

Method #3 – Refer a friend. Every friend you refer who successfully purchases a product earns you 1000 points ($10 discount).

Method #4 – Write a testimonial. We welcome each user to write a testimonial to support@mindlifesuccess.com – once reviewed you will receive 1000 points ($10 discount) for your testimonial. A testimonial reward is only available once every 6 months and is only available to verified purchasers of SoulCybin products.

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